In accordance with the latest provisions of the Prime Minister's Office and with the Regione Lombardia's decree, coherent with the evolution of the situation and the starting of a new phase, the Veneranda Fabbrica has prepared the measures necessary to allow for the reopening of the Duomo Historical Complex to tourists in compliance with the envisaged rules on the containment of the Covid-19 contagion, also taking into consideration the characteristics of the Cathedral and its many routes, entrances and services concerned, to offer a safe and comfortable visiting experience.
It is specified that the Duomo has never been closed for prayer and that, since 18 May, in keeping with the contents of the protocol signed by the Italian Episcopal Conference and the Italian Government, and as indicated by the Archdiocese of Milan, services with a congregation have resumed.
The scheduled reopening date for tourists is Friday, 29 May 2020
To celebrate the reopening, the Veneranda Fabbrica is offering promotions and opportunities to all visitors, and in particular to the Milanese and Lombards, so that they can experience the emotion of this occasion by discovering all the secrets of this international symbol.
- Thank you! A free Ticket for Healthcare and Emergency Professionals
As a gesture of thanks for fighting against Covid-19, the Veneranda Fabbrica del Duomo is offering all healthcare professionals (doctors, nurses, and emergency operators and volunteers) a free entrance ticket to the Historical Complex. To take advantage of the promotion, it is necessary to go to one of the on-site ticket offices and present your professional identification badge. Family members and companions can take advantage of reduced-price tickets. The promotion can only be used once.
- 50% Discount for visits from 29 May to 2 June 2020
To celebrate the reopening, for visits scheduled between 29 May and 2 June 2020, visitors can take advantage of a 50% discount off the Duomo Pass Stairs ticket (Duomo, Archaeological Area, Duomo Rooftops on foot, Duomo Museum and Church of San Gottardo in Corte) or the Culture Pass (Duomo, Archaeological Area, Duomo Museum and Church of San Gottardo in Corte). Tickets can be bought from one of the on-site ticket offices or online by entering the promotional code "R3Opened2020" at the moment of purchase.
- 20% Discount off guided tours from the Veneranda Fabbrica del Duomo
This promotion invites you to discover the Cathedral's secrets through the official guided tours organised by the Veneranda Fabbrica del Duomo, safely and following the protocols provided, with a 20% discount. Enter the promotional code "R3Opened2020", this exclusive offer is valid until 31 August 2020. Click here and find out the entire calendar of tours.
ACCESSING AND VISITING THE HISTORICAL COMPLEX OF MILAN DUOMO
- The purchase of tickets online is strongly recommended in order to avoid the formation of crowds, as well as electronic payment so as to limit the use of cash as much as possible.
- The areas and services of the Historical Complex will observe the following opening times:
Duomo and Archaeological Area: every day from 9am to 6pm. Last ticket at 5pm. Last entrance at 5.10pm.
Duomo Rooftops: every day from 9am to 7pm. Last ticket at 6pm. Last entrance at 6.10pm. From Friday to Sunday, extension of opening times to 8pm. Last ticket at 7pm. Last entrance at 7.10pm.
Duomo Museum: every day, except Wednesdays, from 10am to 6pm. Last ticket at 5pm. Last entrance at 5.10pm.
Ticket Office located on the façade (right side of the Cathedral): every day from 9am to 6pm (from Friday to Sunday, extension of opening times to 8pm)
Duomo Museum Ticket Office (Piazza Duomo, 12): every day, except Wednesdays, from 9am to 6pm
Central Ticket Office Sala delle Colonne (Piazza Duomo, a14/A - automatic ticket machines only): from 10am to 4pm on Saturdays, Sundays and Public Holidays
- The visiting times of the Historical Complex may be modified and/or adapted, to allow for the correct management of the flow of visitors and/or for periodic and continuous sanitisation and cleaning.
- Entrance to the Historical Complex is contingent and organised by time slots, in proportion to the size of the areas, until their capacity is reached.
- Some of the Historical Complex's areas, visit routes and services may be temporarily closed and/or suspended to allow for the correct management of the flow of visitors and/or for periodic and continuous sanitisation and cleaning.
- Use of the lifts to access the Rooftops is suspended until further notice.
- The Central Ticket Office and the Duomo Shop inside Sala delle Colonne will remain closed to the public until further notice. A selection of official Milan Duomo merchandise can be purchased from the Ticket Office on the façade (on the right side of the Cathedral) and at the Ticket Office in the Duomo Museum.
- The Central Ticket Office in Sala delle Colonne will be open based on the need to manage the flow of people, limited to InfoPoint services and automatic ticket machines (electronic payment and full-priced tickets only).
- The counter for groups has been moved to the Ticket Office on the façade (on the right side of the Cathedral) at counter 1.
- The Crypt of St Charles will remain closed to the public due to the limited capacity of the space.
RULES OF CONDUCT
- For access to the Historical Complex, temperature measurement is mandatory, which will be carried out by persons charged with this task at each point of access. Those who refuse to undergo temperature measurement and/or those who have a temperature equal to or higher than 37.5°C (99.5° F) will not be permitted to enter.
- Access to the Historical Complex is prohibited to all persons subject to quarantine measures or who result positive for the virus.
- Access is prohibited to all persons who present respiratory symptoms.
- Prior to accessing the individual areas and/or spaces of the Historical Complex and for the entire duration of the visit, it is mandatory to sanitise hands using the gel available in dispensers present throughout the visit routes.
- Throughout the Historical Complex, the use of masks is mandatory, ensuring that the mouth and nose are covered for the entire duration of the visit, it being understood that access to the Historical Complex is prohibited to persons without masks.
- Throughout the Historical Complex, it is mandatory to maintain and respect social distancing, with a physical distance of at least 2m (6.6ft) from other persons present in the Historical Complex.
- Throughout the Historical Complex, it is mandatory to comply with and respect the signs and indications of the staff for the purpose of managing the flow of visitors.
- It is strongly recommended, during the entire visit to the Historical Complex, to: i) avoid touching the eyes, nose, mouth, and the face in general, with hands; ii) sneeze and/or cough into a disposable tissue (to be promptly disposed of) or into the crease of the elbow; iii) limit contact with shared surfaces (tables, railings, handles); iv) avoid contact with objects on display.
VIDEO GUIDE SYSTEMS, MICROPHONE SYSTEM RENTAL AND ORGANISED GROUPS
- For the use of touchscreen devices (for example, automatic ticket machines and video guides), the wearing of gloves is mandatory. For this purpose, disposable gloves are available that can be used by visitors, if they do not have their own, from the ticket offices of the Historical Complex.
- Microphone and video guide devices available for hire are sanitised before and after every use and disposable headphones are provided. For the distribution of microphone systems, tourist guides must use disposable gloves available at the ticket offices of the Historical Complex.
- Tourist guides must connect to the transmitting device and use their own personal microphone that is to be connected to the transmitting device via a jack (e.g. for smartphone earphones or similar). Should a guide not have a personal microphone, one can be purchased from the ticket offices of the Historical Complex.
- Reservation is required for organised groups with more than 5 (five) people, including the guide and/or and accompanying persons. All groups are required to respect the interpersonal distances expected.
- Access to the Historical Complex to groups of more than 10 (ten) people, including any tourist guides and/or accompanying persons, is prohibited.
STORAGE OF SMALL ITEMS AT THE DUOMO MUSEUM
If necessary, all personal items stored in the area provided at the entrance to the Duomo Museum must be placed inside suitcases, bags and/or rucksacks and placed inside the locker.
The Locker may be used by only one person. Multiple use is prohibited.
For further information, please consult the Guidelines for the prevention and control of COVID-19, which constitute an integral and substantial part of the Access Regulations to the Historical Complex of Milan Duomo. The Guidelines, in addition to the Regulations, are aimed at regulating the sale and use of tickets to access the Historical Complex, and the rules of conduct that are to be observed during visits and access to the Historical Complex.
For access to the area reserved for prayer, please refer to the Liturgical Life section.